The quickest way to delete your Coachook account is in the app: open Settings, tap Delete Account, and confirm. If you signed up with an email and password, you will be asked for your password. Your account is deleted straight away.
If you can't use the app, email us at acefitnesstherapy@gmail.com from the email address linked to your Coachook account, with the subject "Delete my account". We may ask you to confirm your identity before deleting anything. We will respond within 30 days.
When your account is deleted, your account and the profile, session, programme, progress, and review data linked to it are deleted from our servers. If you are a Trainer with an active subscription, we cancel it so you are not charged again.
Some information may remain for a limited period:
- in routine server backups, until those backups are overwritten;
- billing and transaction records that we must keep to meet tax, accounting, or other legal obligations; and
- copies of messages you sent, which may remain visible in the conversations of the people you sent them to.
See section 7 of our Privacy Policy for details.