Help centre
Need a hand with the app, a booking or your coach plan? Find quick answers below or get in touch with our team.
Email our support team and include the email address linked to your Coachook account, your device (iPhone or Android) and a short description of the issue.
Email acefitnesstherapy@gmail.com
We aim to reply within 2 business days (Monday to Friday, UAE time).
Common questions
Check that you are using the same sign-in method you registered with, and use the password reset option on the sign-in screen if you signed up with email. If you still can't get in, email us from the address linked to your account.
Sessions are booked on your coach's calendar in the app. To reschedule or cancel, open the session in the app, or message your coach to agree a new time.
Coachook does not process payments between clients and coaches. You pay your coach directly, on the terms you agree with them. Coach plan subscriptions are billed through Stripe; see our Refund and Cancellation Policy for details.
In the app, open Settings, tap Delete Account and confirm. If you can't use the app, follow the instructions at coachook.com/delete-account.
Coach plans are managed at coachook.com/subscribe. Sign in with your coach account to upgrade, change or cancel.
Email us with the details, including the name shown in the app and what happened, and we will look into it.
Coachook is free to download on iPhone and Android.
