These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Declan Ross Sports Coaching Services LLC SOC, trading as "Coachook" ("Coachook," "we," "us," or "our"), governing your access to and use of the Coachook mobile application, website, and related services (collectively, the "Platform").
By downloading, accessing, registering for, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Community Guidelines, and any other policies referenced herein (collectively, the "Agreement"). If you do not agree to these Terms, you must not access or use the Platform.
If you are entering into this Agreement on behalf of a company, gym, studio, or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
We may offer versions of the Platform or these Terms in languages other than English for convenience. In the event of any conflict or inconsistency between a translated version and the English version, the English version shall prevail, except where mandatory local law requires otherwise.
Client: a User who seeks, books, or receives fitness coaching, training, nutrition guidance, or related services from a Trainer through the Platform.
Trainer: a User who offers, lists, or provides independent fitness coaching, personal training, or related services to Clients through the Platform.
Booking: an arrangement made between a Trainer and a Client through the Platform for the provision of coaching or training services.
Content: any text, images, video, audio, messages, reviews, profile information, or other material uploaded, posted, or transmitted by a User on or through the Platform.
Platform Fee: the subscription fee payable by a Trainer to Coachook for use of the Platform, as described in Section 7. Coachook does not charge commission, booking fees, or transaction fees on payments made directly between a Trainer and a Client.
Trainer-Client Agreement: any separate arrangement, whether verbal or written, entered into directly between a Trainer and a Client regarding the terms of coaching services, which is independent of this Agreement.
Coachook is a technology marketplace that enables independent Trainers to list and offer their services, and enables Clients to discover, book, and communicate with Trainers. Coachook does not itself provide coaching, training, nutrition, or medical services of any kind.
Coachook is not a party to, and assumes no responsibility or liability arising out of, any Trainer-Client Agreement or the coaching relationship between a Trainer and a Client. Trainers are independent contractors and are not employees, agents, partners, joint venturers, or representatives of Coachook. Nothing in this Agreement creates an employment, agency, partnership, or franchise relationship between Coachook and any User.
Coachook does not supervise, direct, or control the manner in which Trainers deliver their services, and does not guarantee the quality, safety, legality, or suitability of any Trainer's services. Any decision to engage a Trainer, or to accept a Client, is made solely at each User's own discretion and risk.
To use the Platform, you must:
- be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater;
- have the legal capacity to enter into a binding contract;
- not be barred from using the Platform under the laws of the United Arab Emirates or any other applicable jurisdiction, including sanctions or export-control laws; and
- provide accurate, current, and complete information during registration and keep such information up to date.
Coachook does not knowingly permit use of the Platform by individuals under 18. If we become aware that a User is under the required age, we may suspend or terminate that account immediately.
We reserve the right to refuse registration, or to suspend or terminate any account, at our sole discretion, including where we suspect fraud, misrepresentation, or a breach of these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at acefitnesstherapy@gmail.com if you suspect unauthorized access to or use of your account.
You may not share your account, impersonate another person or entity, create an account for anyone other than yourself, or maintain more than one active account without our prior written consent.
Coachook is not liable for any loss or damage arising from your failure to safeguard your account credentials or from unauthorized use of your account, except to the extent caused by our own gross negligence or willful misconduct.
Trainers may be required to submit identity documents, professional certifications, insurance evidence, background checks, or other qualification materials as part of a verification process ("Verification"). Verification requirements may vary by jurisdiction and may be updated from time to time.
Verification fees, where applicable, are disclosed prior to payment and are non-refundable except where required by applicable law.
No Guarantee of Competence
Verification is a screening step only and does not constitute an endorsement, certification, or guarantee by Coachook of a Trainer's competence, professionalism, safety practices, or the accuracy of any submitted document. Clients are responsible for conducting their own due diligence before engaging a Trainer.
Coachook reserves the right to request re-verification at any time, and to suspend a Trainer's listing pending satisfactory verification or re-verification.
Coachook operates on a subscription-only model. Trainers may subscribe to a paid tier (for example, the "Verified" tier) to unlock enhanced visibility, additional features, and other benefits described on the Platform at the time of purchase ("Subscription"). Clients access the Platform free of charge.
Coachook does not charge a commission, booking fee, transaction fee, or percentage of any Booking value. The only fee Coachook collects from a User is the Subscription fee shown at the time of purchase.
Where Trainer prices, session rates, or package rates are displayed on the Platform, those figures are provided by the Trainer for information and negotiation purposes only; Coachook does not collect or receive any portion of them.
Auto-Renewal
Subscriptions purchased through the Platform, the Apple App Store, or the Google Play Store may renew automatically at the end of each billing period unless cancelled before the renewal date, in accordance with the applicable store's billing terms. A Trainer can cancel or change their Subscription at any time from within the Platform or, where applicable, from the app store where the Subscription was purchased.
Refunds
Except where required by applicable consumer protection law, Subscription fees are non-refundable once a billing period has begun. Purchases made through a third-party app store are subject to that store's refund policy, and Coachook does not directly process such refunds.
Coachook does not process, hold, escrow, receive, or guarantee any payment made between a Trainer and a Client for coaching services. All such payments are arranged and settled directly between the two parties, outside the Platform, using whatever payment method they agree between themselves (for example, bank transfer, cash, or a third-party payment application of their choice).
Coachook does not act as an agent, intermediary, or payment institution for any Trainer or Client. No amount paid by a Client to a Trainer passes through Coachook at any point.
All financial arrangements — including price, payment method, timing, currency, deposits, cancellation fees, and refunds — are agreed solely between the Trainer and the Client. Coachook is not responsible for verifying the accuracy of prices displayed by Trainers on the Platform, collecting payment on a Trainer's behalf, chasing unpaid invoices, or resolving payment disputes between Users, except as required by applicable law.
Users are solely responsible for complying with any tax, invoicing, or record-keeping obligations that arise from payments made or received in connection with a Booking.
Cancellation policies for individual coaching sessions (including notice periods, rescheduling, and refund entitlements) are set by each Trainer and should be agreed with the Client before a Booking is confirmed. Coachook is not a party to, and does not enforce, individual session cancellation policies.
Where the Platform displays a standard cancellation window or fee structure, this is provided for convenience only and does not override any separate agreement reached directly between a Trainer and a Client.
Trainers represent and warrant that they will:
- hold all qualifications, certifications, licences, and insurance required by applicable law to provide the services they offer;
- comply with all applicable health, safety, and professional conduct standards;
- provide services with reasonable skill and care and in a manner that does not endanger the health or safety of any Client;
- accurately represent their qualifications, experience, and availability on their profile;
- maintain adequate professional indemnity and public liability insurance where required by law or reasonably expected given the nature of services offered;
- comply with all applicable tax obligations arising from income earned through the Platform; and
- not use the Platform to solicit Clients for services outside the scope of what has been disclosed or verified.
Trainers are solely and exclusively responsible for the professional services they provide, and for any injury, loss, or damage arising from those services.
Clients agree to:
- provide accurate information about their health, fitness level, and any relevant medical conditions or limitations to their Trainer before beginning a coaching relationship;
- consult a qualified healthcare professional before starting any new exercise, training, or nutrition programme, particularly where they have a pre-existing medical condition, injury, or are pregnant;
- follow a Trainer's reasonable safety instructions during sessions;
- treat Trainers and other Users with respect and refrain from abusive, harassing, or discriminatory conduct; and
- make agreed payments to Trainers in accordance with the terms agreed directly with that Trainer.
No Medical Advice
Coachook is a technology platform only. Coachook does not provide medical, health, nutrition, or fitness advice, and nothing on the Platform should be construed as such. Any programme, plan, or advice provided by a Trainer is the Trainer's own professional opinion and is not reviewed, endorsed, or guaranteed by Coachook.
Assumption of Risk
Physical exercise and coaching activities carry inherent risks, including but not limited to the risk of injury, aggravation of an existing condition, or, in rare cases, death. By using the Platform to engage a Trainer or provide services as a Trainer, you voluntarily and knowingly assume all such risks.
Release
To the fullest extent permitted by applicable law, you release Coachook, its officers, directors, employees, and affiliates from any and all claims, liabilities, damages, losses, or expenses arising from or related to any coaching or training services obtained or provided through the Platform, except where such claims arise from Coachook's own gross negligence or willful misconduct.
If you have any medical condition, injury, or concern, you should obtain medical clearance from a licensed physician before participating in any coaching or training activity arranged through the Platform.
The Platform may allow Users to message one another and to upload photos, videos, or other Content, including for the purposes of profile creation, progress tracking, or communication between Trainers and Clients.
You retain ownership of the Content you submit. By submitting Content, you grant Coachook a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, and distribute that Content solely for the purposes of operating, maintaining, and promoting the Platform.
You must not upload, transmit, or share Content that:
- is unlawful, defamatory, obscene, sexually explicit, or infringes the intellectual property, privacy, or other rights of any third party;
- contains malware, spam, or unsolicited commercial messaging;
- depicts or promotes violence, self-harm, or illegal activity; or
- is used to circumvent the Platform in order to transact with another User outside the Platform in avoidance of applicable Platform Fees.
Coachook may, but is not obliged to, monitor, review, or remove Content that it reasonably believes violates these Terms, and may suspend or terminate accounts for repeated or serious violations.
All Users are expected to engage with the Platform and one another in good faith, respectfully, and lawfully. In addition to the Content restrictions above, you must not:
- harass, threaten, discriminate against, or abuse another User on any basis, including race, gender, religion, disability, or nationality;
- provide false information about your identity, qualifications, or intentions;
- attempt to circumvent Coachook's Verification, safety, or payment processes;
- use the Platform for any purpose other than the legitimate discovery, provision, or receipt of coaching services;
- scrape, reverse-engineer, or use automated means to access the Platform without our prior written consent; or
- engage in any activity that could disable, overburden, or impair the functioning of the Platform.
We may investigate reports of misconduct and take action we deem appropriate, including warnings, suspension, or termination of accounts, but we are under no obligation to mediate, investigate, or resolve disputes between Users.
The Platform may allow Clients to leave reviews and ratings of Trainers, and Trainers to leave reviews of Clients. Reviews must reflect genuine experiences and must not be false, defamatory, or submitted in exchange for compensation.
Coachook does not verify the accuracy of reviews and is not responsible for their content. We reserve the right to remove reviews that violate these Terms or applicable law.
The Platform, including its software, design, trademarks, logos, and all content provided by Coachook (excluding User Content), is owned by or licensed to Coachook and is protected by intellectual property laws. Nothing in this Agreement grants you any right, title, or interest in the Platform except the limited, revocable, non-transferable licence to use it in accordance with these Terms.
You may not copy, modify, distribute, sell, lease, or create derivative works based on the Platform, nor use the "Coachook" name, logo, or branding without our prior written consent.
If you believe Content on the Platform infringes your intellectual property rights, please contact us at acefitnesstherapy@gmail.com with details of the alleged infringement.
Our collection, use, storage, and disclosure of personal data is described in our Privacy Policy, which is incorporated into this Agreement by reference. By using the Platform, you consent to the collection and use of your information as described therein.
Coachook processes personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and, where applicable to Users located in other jurisdictions, other applicable data protection laws such as the EU/UK General Data Protection Regulation.
Where a Trainer receives personal or health-related information about a Client in the course of providing coaching services, the Trainer acts as an independent data controller for that information and is responsible for handling it in compliance with applicable data protection law. Coachook is not responsible for a Trainer's independent handling of Client data outside the Platform.
We may transfer personal data outside the United Arab Emirates for the purposes of operating the Platform, including to cloud service providers, subject to appropriate safeguards as required by applicable law.
The Platform may be made available for download through the Apple App Store and Google Play Store (each, a "Store"). Your use of the Platform is also subject to the applicable Store's terms of service. In the event of a conflict between this Agreement and a Store's terms regarding your use of the app, the Store's terms shall govern solely with respect to your use of that Store's marketplace.
You acknowledge that each Store, and not Coachook, is responsible for providing maintenance and support services for the app to the extent required by the Store's terms, except as otherwise required by applicable law. Each Store and its subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance, will have the right to enforce this Agreement against you.
The Platform may contain links to or integrations with third-party services (including payment processors, calendar tools, or wearables). Coachook is not responsible for the content, accuracy, or practices of any third-party service, and your use of such services is at your own risk and subject to their own terms.
Any dispute regarding the quality of services, payment, scheduling, cancellation, or outcomes of coaching arrangements is solely between the Trainer and the Client involved. Coachook is not obliged to mediate such disputes but may, at its sole discretion, investigate reports of misconduct or Terms violations and take appropriate action against an account.
If you have a dispute with another User, you release Coachook (and its officers, directors, employees, and affiliates) from any claims, demands, or damages arising out of or connected to such disputes, to the fullest extent permitted by applicable law.
We may suspend, restrict, or terminate your access to the Platform, with or without notice, if we reasonably believe you have breached this Agreement, engaged in fraudulent or unlawful conduct, posed a risk to another User's safety, or for any other reason permitted by law.
You may close your account at any time from the Delete Account option in the app's settings, or by contacting us at acefitnesstherapy@gmail.com. Termination does not relieve you of any payment obligations incurred prior to termination, and provisions of this Agreement that by their nature should survive termination (including Sections 12, 16, 21, 22, 26, and 27) shall continue to apply.
The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Platform will be uninterrupted, secure, or error-free.
Coachook does not warrant the accuracy, completeness, or reliability of any Trainer or Client profile, listing, review, or Content posted on the Platform, and does not guarantee that any Trainer is suitably qualified or that any Client is suitable to receive services.
To the fullest extent permitted by applicable law, Coachook, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, or personal injury, arising from or related to your use of the Platform, any Trainer-Client relationship, any Booking, or any Content, whether based on contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.
To the extent permitted by law, Coachook's total aggregate liability arising out of or relating to this Agreement or your use of the Platform shall not exceed the greater of (a) the total Platform Fees paid by you to Coachook in the twelve (12) months preceding the event giving rise to the claim, or (b) AED 500.
Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by Coachook's own gross negligence or willful misconduct, or liability arising under mandatory UAE consumer protection law.
You agree to indemnify, defend, and hold harmless Coachook, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your use or misuse of the Platform; (b) your breach of this Agreement; (c) your violation of any applicable law; (d) any Content you submit; or (e) any Trainer-Client relationship or dispute to which you are a party.
Coachook shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergencies, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, or failures of third-party service providers.
You represent and warrant that you are not: (a) located in, or a resident or national of, any country subject to comprehensive United Arab Emirates, United Nations, European Union, United Kingdom, or United States sanctions; or (b) identified on any restricted party, sanctions, or denied-persons list maintained by such authorities. You agree not to use the Platform in violation of any applicable export control, sanctions, or anti-money laundering laws.
Coachook reserves the right to suspend or terminate the account of any User where necessary to comply with applicable sanctions, export control, or anti-money laundering obligations.
Each User is solely responsible for determining and fulfilling their own tax obligations, including any value-added tax (VAT), income tax, or other applicable taxes arising from amounts earned or paid through the Platform. Coachook does not act as a tax agent or withholding agent for Trainers unless expressly required by applicable law.
Platform Fees charged by Coachook may be subject to VAT or other applicable taxes, which will be disclosed to Users at the time of charge in accordance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax and its executive regulations.
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles, except to the extent that mandatory local consumer protection laws of your place of residence provide otherwise.
Any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, breach, or termination, shall first be referred to good-faith negotiation between the parties. If not resolved within thirty (30) days, the dispute shall be referred to and finally resolved by the Dubai International Arbitration Centre (DIAC) in accordance with its rules then in force, with the seat of arbitration in Dubai, conducted in the English language, before one (1) arbitrator.
Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights, or from a User exercising any non-waivable right to bring a claim before a competent consumer authority or court under mandatory local law.
We may amend these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Where changes are material, we will provide reasonable advance notice via the Platform or by email before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.
Entire Agreement
This Agreement, together with our Privacy Policy and any other referenced policies, constitutes the entire agreement between you and Coachook regarding the Platform and supersedes any prior agreements or understandings.
Severability
If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No Waiver
Our failure to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.
Assignment
You may not assign or transfer this Agreement without our prior written consent. Coachook may assign this Agreement, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
Notices
We may provide notices to you via the email address associated with your account or through in-app notifications. You may provide notices to us at acefitnesstherapy@gmail.com.
Language
This Agreement is drafted in English. Any translated versions are provided for convenience only, and the English version shall prevail in the event of any discrepancy, except where prohibited by mandatory local law.
If you have any questions about these Terms, please contact us at:
Declan Ross Sports Coaching Services LLC SOC
Email: acefitnesstherapy@gmail.com
Address: Office 8B, Residence 1072, Al Muteena, Dubai, United Arab Emirates (Trade Licence 1538375, DED-Dubai)